Return & Refund Policy
Thanks for shopping at Luxsly.com.
All measurements are approximate and may vary slightly from the listed dimensions.
T.W. (total weight) is approximate. The weight may vary up to two-tenths of a carat.
If you are not entirely satisfied with your purchase, we’re here to help. You have 7 calendar days to request a refund and 10 days to return the item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Custom-made orders and re-sized rings cannot be returned or refunded.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item or to initiate a return, please contact us: [email protected]